HPE
Hyde Park Equipment
Warranty Management System
Technician
Warranty Admin
Service Advisor
Service Manager
Admin/Finance
Management
Select your name
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Warranty validity confirmed by management before work orders are issued.
HPE
Hyde Park Equipment Ltd.
Warranty Management System
WO Data Loaded
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My Dashboard
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My Work
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My Claims
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Workflow
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All Claims
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Validity Checks
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OEM Submissions
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Approvals
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Info Requests
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Finance
$
Reconciliation
Reports
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WO Review
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Warranty Review
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My Claims
View Open Work Orders
Welcome
Warranty claims summary
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Active
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Submitted
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Approved
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Aged 20d+
My Claims
Claim #
Customer
Equipment
OEM
Status
Priority
Age
14-Day Target
Pending Work Orders
Open warranty WOs — claim one to start
Refresh
+ Manual Claim
Open work orders loaded from your work order data. Claim one to pre-fill the form, or use Manual Entry.
Open Work Orders - Unassigned
Claimed by You
All Claims
Total Active
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Inspection
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Open Value
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Aged 20d+
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All Claims
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Aged
Claim #
Customer
Equipment
Tech
OEM
OEM Code
Status
Age
Inspection Queue
Claim #
Customer
Equipment
OEM / Code
Tech
Location
Age
No claims in inspection queue.
OEM Submissions
Awaiting Response
0
Avg Response
-
Pending Value
$0
Claim #
OEM
OEM Code
Customer
Equipment
Tech
OEM Claim #
Value
Status
Action
Manager Approvals
Click a claim to review full details and AI quality score before approving
AI
Claims include an AI quality score based on the Three Cs review. Approve as-is, apply AI edits, or return to tech.
Claim #
Customer
Equipment
OEM
Tech
Location
Value
AI Score
Age
Actions
Information Requests
Resolved claims route back to Warranty Admin
Speak with tech directly, record response and attach files. Resolving routes claim back to Warranty Admin.
Task List
Andy - items requiring your attention
Reconciliation
DMS closed WOs — enter OEM claim numbers and record credits
Export
DMS Closed WOs — Awaiting Reconciliation
In-App Claims — Pending OEM Credit Entry
Reconciliation History
Completed Reconciliations
WO #
OEM Claim #
OEM
Customer
Sold By
Total $
Parts $
Labour $
Closed
Status
My Dashboard
Performance metrics
Analytics & Performance
Hyde Park Equipment — Warranty Management KPIs
Export PDF
Staff & Locations
Manage technicians, users and location assignments
+ Add User
Only Management can add, edit or reassign users. Changes take effect immediately.
Location Assignments
Unassigned Technicians
All Users
Name
Role
Location
Actions
Add User
New user will appear in the login dropdown
X
Full Name *
Role *
Select role
Technician
Warranty Admin
Service Advisor
Service Manager
Admin/Finance
Management
Location
Not assigned
HYD010 - Steve
HYD020 - Bill
Cancel
Remove User
Save
New Warranty Claim
Cancel
Submit
Back
Step 1 of 5
Next
OEM Claim Details
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OEM Claim Number *
OEM Portal Comments
Flag for Review?
No Issues
Return for More Info
Google Drive: docs saved to Warranty Claims / [Claim #] / Documents /
Cancel
Submit to OEM - Pending Payment
Handle OEM Rejection
X
Rejection Reason
Action
Select action
Resubmit with corrections
Change claim type and resubmit
Write off
Appeal decision
New OEM Claim Number
Notes
Cancel
Save Rejection
Warranty Work Order Review
Confirm warranty validity before techs claim work orders
Review each new work order and set its warranty status. Techs and service managers see your review badge before claiming.
Claim Notes
X
Add New Note
Close
Save Note
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Part Retention Label
Print and attach to retained part
X
Print Label
Close
Edit Claim
Changes logged with your name and timestamp
X
Cancel
Save Changes
Open & Unassigned Claims
Work orders not yet claimed by a technician
Open work orders with no technician assigned. Review for warranty validity before techs claim them.
Warranty Validity Checks
Flagged by service manager or service writers for Andy to review
These work orders have been flagged for your warranty validity confirmation before a technician proceeds.
Management Access
Enter your 4-digit PIN to continue
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Loading Work Orders
Fetching work order data...
HPE
Photo Upload
Hyde Park Equipment — Warranty
✕
Work Order Number
Required Photos (5)
Additional Photos (Optional)
+ Add Another Photo
Save Photos to Claim
Photos stage here and attach automatically when the claim is submitted.
Share:
Copy this page URL and send to a tech — works on any phone.
Management Access
Enter your 4-digit PIN to continue
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Loading Work Orders
Fetching work order data...